leidensecurityandglobalaffairsblog

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emergency services

Blogs

Understanding the Emergency Services from an Organizational Systems Perspective

Researchers should begin to analyze the emergency services as a collective system or sector, rather than disparate entities.

Megan Anderson • February 17, 2016

What Service Design Can Offer the Emergency Service Sector

The public sector is buzzing with talk of service design as a promising approach to creating and improving citizen-friendly public services. Emergency services are among many public organizations that could benefit from what service design has to offer.

Megan Anderson • August 31, 2015

EFRIM sets the agenda for further cooperation among European emergency services

The EFRIM-initiative for further cooperation presents a promising first step in addressing many of the current challenges the emergency services sector face.

Megan Anderson • July 13, 2015